FAQ

What is the testing process?

To arrange a coronavirus antigen test, book an appointment on our website. Please arrive at your chosen location at your appointment time. You will need your ID and the QR code which you received by email after booking your appointment. The test is conducted by a trained professional. You can view your test results online after around 15 minutes.

What documents do I need to bring with me?

You will need to bring a valid identity card or passport as well as the QR code which we sent you by email after you booked your appointment.

How can I pay for my test?

Unfortunately, it is not possible to pay by cash at the test centre. The following payment methods are accepted when you book your appointment: iDeal, Sofortüberweisung (direct bank transfer), Apple Pay, Google Pay, PayPal, VISA, bank transfer and SEPA Direct Debit (you can only pay by bank transfer or SEPA Direct Debit if your appointment is more than 12 days away).

Which corona test is right for me?

There are three established corona test procedures: PCR tests, antigen tests and antibody tests. The PCR tests (polymerase chain reaction) are used for direct detection of pathogens; the samples are analyzed in the laboratory. The PCR technique is a standard procedure in virus diagnosis. However, only a current infection can be detected, as the test determines certain sections of the genetic information. Rapid PCR tests use the same method, but can be performed without a laboratory. PCR tests are useful for people who have corona symptoms, have direct contact with infected people, have stayed in risk areas or were involved in cluster outbreaks. Antigen tests can also detect the pathogen directly, but do not focus on genetic information, but on protein fragments. Antigen tests are especially useful to detect an infection in people without symptoms. In addition, in larger crowds, infected people can be separated from those who are likely not infected in a short period of time, for example in schools or at work. However, medical training is necessary for sampling, which is why the antigen test is unsuitable for private use. With an antibody test, even after a corona infection has been overcome, it can be proven whether the patient was sick with corona. Antibody tests are just as unsuitable for the detection of an acute infection as for the detection of the current infectivity, how long ago the infection was or whether there is sufficient immune protection against a new infection. Instead, they are useful for retrospectively determining the number of unreported infections in the population.

Wie funktioniert der PCR-Test?

A PCR test is the safest way to detect a current Covid infection. The test is carried out in the laboratory and is particularly sensitive. In certain phases of the infection, the procedure can prove with a high degree of certainty whether someone is currently infected, usually two to three days after infection. After a week, the virus disappears from the throat area in some people but remains in the lungs. Accordingly, there are phases of infection during which a PCR test is negative despite the infection.

In addition to the standard PCR test with a waiting time of at least 24 hours, there are also rapid PCR tests. These are available with a test kit and can be used without a laboratory. With the rapid PCR test, the result is available after two and a half hours. However, they require more viral load than the standard PCR test and are less reliable. If the result is positive, however, the patient is very likely to be contagious.

How safe is the PCR test?

One advantage of the PCR test is that its accuracy is between 98% and 99%. Since the test is effective even with a low viral load, a person can also be tested false positive, even if there is no longer any risk of infection. The so-called Ct value is used to identify a false positive result.

In the process of the PCR test, the genetic material of the virus, which is taken through a throat swab, is reproduced until a measurement signal can be recorded. This duplication allows the test to detect even a low viral load. This also means: the fewer viruses there are in the blood, the more often the genetic material has to be replicated. The Ct value determined in the PCR test, which indicates the cycle of reproduction of the polymerase chain reaction, can therefore be used as a measure of the amount of viruses actually present. The higher the determined Ct value, the lower the original viral load in the sample examined. The initial viral load, in turn, affects how contagious the infected person is. In this way, patients can get a positive result even though it is no longer contagious.

How does the rapid antigen test work?

The sample is taken using a throat and nose swab. The swab is then put into a test tube filled with a buffer solution so that any virus particles are washed out. A test strip is then used to determine the results. The test is negative if one line appears on the strip and positive if two lines appear.

How reliable is the rapid antigen test?

Our test is approved by the German Federal Institute for Drugs and Medical Devices. According to the manufacturer, the antigen test has a clinical sensitivity of 98.5% and a clinical specificity of 99.3%. The sensitivity rating indicates whether everyone with the virus is correctly identified as having the virus. The specificity rating indicates whether everyone who does not have the virus is correctly identified as not having the virus. It is, however, important to note that the concentration of antigens may fluctuate as the illness progresses and may be below the antigen test’s detection limit. A negative test result can therefore not completely rule out a possible infection.

How does the antibody test work?

The prerequisites for the antibody test are very different from the PCR and antigen tests: It is not intended to detect the virus, but rather the reaction of the immune system to the pathogen. In the first days or weeks after infection, the body produces antibodies against the pathogen. In many cases, antibodies are still detectable in the blood even after several months.

When an antibody test is carried out, a blood sample is placed on a test plate that has been prepared with fragments of the novel coronavirus. If there are antibodies in the patient's blood, they will combine with the virus on the test disc. A colored marker shows whether this process has taken place.

When and how do I receive the test result?

After your test you can call up your result with the barcode and your e-mail address on this page. Your test result will be displayed there together with your personal data as well as the time and date of the test.

When do I have to be on site?

In order to guarantee a smooth process, we ask you to arrive punctually at the test location. An early arrival is not necessary as we give all appointments at a fixed time in order to avoid crowds. After the booked time slot has expired, there is no entitlement to testing. When do I have to be on site?

Can the cost of my test be reimbursed?

If you book a rapid antigen test with us, you agree to cover the costs of the test yourself.

How long does the test take?

You will be in and out in just a few minutes and will be required to follow a one-way system through our test centre. Only a few seconds are needed to take the swab sample. Before this, you need to register your details so that we can give you your test results.

What happens if the test result is invalid?

In rare cases, the result may be invalid. If your test cannot be evaluated or is invalid, please contact our customer support via email. You will receive a free voucher code and can immediately book a new appointment.

Who can take the test?

Anyone over 12 years of age can take the test. Children under 12 years of age must be accompanied by a parent or guardian.

When can I not be tested?

If you already have symptoms of a COVID-19 disease (dry cough, body aches and pains, chills, fever, shortness of breath, as well as sore throat and headache, loss of smell and taste, nausea, vomiting, nasal congestion and diarrhoea), we ask you to skip the test and call InfoCOVID at 900100971.

Can the PCR test be carried out in children?

Can the PCR test be performed on children? The PCR test can be performed on children of any age, including infants, although we cannot guarantee that sufficient material will be obtained for a correct evaluation of the test. Children and young people under 18 years of age must be accompanied by a parent or legal guardian.

Can the antigen test be performed in children?

The antigen test is validated in a population over 8 years of age and is therefore only recommended for use in children aged 8 years and older. Children and young people under 18 years of age must be accompanied by a parent or legal guardian.

What to do if a PCR or antigen test result is positive?

If your test result is positive and you have no symptoms, you should immediately isolate yourself and wait for a call from the InfoCOVID Service who will give you instructions on how to proceed. If your test result is positive and you have symptoms, such as cough or fever, you should also isolate yourself immediately and can contact InfoCOVID on 900100971 for medical assistance.

Is this antigen test approved for use?

The test we use is on the "Common list of rapid antigen tests for COVID-19 for use in the European Union" and has a Declaration of Conformity according to the European Directive 98/79/EC.

What is the sensitivity and specificity of the test?

According to the manufacturer's information, the antigen test has a sensitivity of 96.6% and a specificity of 99.9%. This information is provided in your results report. Sensitivity is the ability of the test to detect COVID-19 in a diseased subject. Specificity is the ability of the test to give a negative result in a healthy subject.

Can I travel with a negative test result?

As worldwide regulations are different, the respective country decides which test is required. In most cases, rapid corona antigen tests are as recognised as PCR tests. All additional information can be found on the website of the Federal Ministry of Health of each country. If my antigen test is negative, am I sure I do not have COVID? It should be noted that in the antigen test there is no amplification of nucleic acids as in the PCR test and therefore its sensitivity is lower and it is possible that the antigen concentration is below the detection limit of the test and is not detected. Therefore, a possible infection cannot be completely ruled out even if the test results are negative. I have lost my voucher or QR code/I have not received my voucher or QR code.

Can I travel to the UK ?

Our PCR and antigen tests meet the current criteria for entry into the United Kingdom. Our antigen test is listed in the COVID-19 In Vitro Diagnostic Devices and Test Methods Database. According to the manufacturer, the antigen test has a clinical sensitivity of 98.5% and a clinical specificity of 99.3% for viral loads above 100,000 copies/ml.

Our certificate contains the following information:

  • Your name, which should match the name on your travel documents
  • your date of birth or age
  • the result of the test
  • the date the test sample was taken or received by the test provider
  • the name of the test provider and their contact information
  • confirmation of the device used for the test or that the test is a PCR test

How reliable is the rapid antigen test?

Our test is listed in the COVID-19 In Vitro Diagnostic Devices and Test Methods Database. According to the manufacturer, the antigen test has a clinical sensitivity of 98.5% and a clinical specificity of 99.3% for viral loads greater than 100,000 copies/mL. The sensitivity score indicates whether everyone who has the virus is correctly identified as a carrier of the virus. The specificity score indicates whether everyone who does not have the virus is correctly identified as not being infected with the virus. However, it is important to note that the concentration of antigens may fluctuate during the course of the disease and may be below the detection limit of the antigen test. Therefore, a negative test result cannot completely rule out possible infection.

 When will I receive my result?

Depending on the test used, you will receive your result either after approx. 15 minutes (rapid test). You will receive the PCR test result from our cooperating laboratory within 18-24 hours. Please check the information on the respective site page. Since we cooperate with different laboratories, there may be regional differences here.